Frequently asked questions
Why purchase Rawthentic Pets products?
Here at Rawthentic Pets, we value your furry friend's health and wellbeing.
Can I get a discount if I buy in large amounts?
Absolutely! Please contact us directly at firstname.lastname@example.org.
What day do I have to place my order by?
Please place your Meal & Pupsicle orders latest by 9:00pm on Wednesday, to be delivered on Sunday of the same week (on our fortnightly delivery weeks). If you miss this cut off time, it will be noted for the next delivery's week.
When will I receive my order?
Orders received by the cut off time (9:00pm Wednesday), will be delivered on Sundays of the same week (on our fortnightly delivery week), usually between 07:00am - 14:00pm.
Will my pets get sick from eating raw meat?
The hydyochloric acid in our furry friends' stomach acts as a protective enzyme against pathogens. This is highly acidic (approx a pH1) despite the fact that their digestive system is short and lacks complexity. Bacteria is killed when ingested and passed within 4-6 hours as waste. Given such short time to complete the digestion process, the bacteria does not stay in the body for long.
How long can Rawthenic Pets products last/How should I store them?
All of our meals are vacuum sealed to extend the life of our meals. If stored appropriately in a freezer, our meals will last up to 3 months.
How much should I feed my dog(s)?
As a general rule of thumb, we suggest to feed your adult pet 2-3% of its current body weight. This can be broken down into breakfast/dinner portions (depending on your pet's needs).
What forms of payment do you accept?
We welcome Visa, MasterCard, American Express, PayPal and AfterPay.
What if I am not home for collection?
If you are not home, please leave an esky with ice pack for us to leave your yummy Rawthentic Pets Meals/Pupsicles. RP meals can be left this way up to 2 hours under shelter/cool conditions, and Pupsicles can be left this way up to 30 minutes under shelter/cool conditions.
Where do we deliver to?
We deliver within Sydney metro, kindly refer to the Delivery page for the list of postcodes.
Why is it important to rotate Mixes?
At RP, our Mixes are designed with love, thought and purpose - we don’t just change one thing and call it a new Mix.
We create yummy meals with variety, so that your furriends reduce the chances of allergies/intolerances, have a better balance of vitamins and minerals, nutrients and happier tastebuds!