Frequently asked questions

Why purchase Rawthentic Pets products?


Here at Rawthentic Pets, we value your furry friend's health and wellbeing. We strongly believe that nutrition is the key to their happiness and healthiness, and we want everyone's best buddy to benefit from our yummy raw meals. We create our meals based on the BARF (Biologically Appropriate Raw Food) Diet. We aim to provide balanced and whole raw foods, which mimic that of which our companion's wild ancestors would have consumed. The diet focuses on fresh raw meat and bones, supplemented with vegetables, fruit, and excludes all processed foods and grains.




Can I get a discount if I buy in large amounts?


Absolutely! Please contact us directly at info@rawthenticpetmeals.com.




What day do I have to place my order by?


Please place your Meal orders latest by 9:00pm on Thursday, to be delivered on Sunday of the same week (only on our delivery week). Please note that we are delivering every FORTNIGHTLY only starting from 5th of Jan 2020 (first delivery). If you miss this cut off time, it will be noted for the next delivery's week. Alternatively, please contact us directly to arrange another time if the above is not suitable with your schedules. For treats, these can be ordered at any time (subject to stock levels and courier availability).




When will I receive my order?


If you order before/by the cut off time, you will receive the yummy Mixes and Pupsicles on Sunday in the same week (only on our delivery week), usually between 9:30am - 2:00pm. If you have a particular timeslot preference, please let us know and we will try our best to accommodate this where possible. Alternatively, please contact us directly to arrange another time if the above is not suitable with your schedules. For treats, these will be shipped within 2 business days from the date of ordering. Please note that delivery is subject to courier availability.




Will my pets get sick from eating raw meat?


The hydyochloric acid in our furry friends' stomach acts as a protectie enzyme against pathogens. This is highly acidic (approx a pH1) despite the fact that their digestive system is short and lacks complexity. Bacteria is killed when ingested and passed within 4-6 hours as waste. Given such short time to complete the digestion process, the bacteria does not stay in the body for long. We, at Rawthentic Pets, work with our local Australian butchers and farmers to ensure that your best buddy enjoys fresh, quality, human-grade, raw food without any additives, chemicals, preservatives, additives.




How long can Rawthenic Pets products last/How should I store them?


All of our meals are vacuum sealed to extend the life of our meals. If stored appropriately in a freezer, our meals will last up to 3 months. If seal is broken and item is stored in a fridge, we suggest to use this within 1-2 days. If seal has not been broken, and it is stored in a fridge, we suggest to use this within 3 days maximum. For treats, please keep these in a cool, dry area for storage.




How much should I feed my dog(s)?


As a general rule of thumb, we suggest to feed your adult pet 2-3% of its current body weight. This can be broken down into breakfast/dinner portions (depending on your pet's needs). Each meal is measured, portioned and vacuum sealed for your convenience.




What forms of payment do you accept?


We welcome Visa, MasterCard, American Express, Paypal and AfterPay.




What if I am not home for collection?


If you are not home, please leave an esky with ice pack for us to leave your yummy Rawthentic Pets Meals/Pupsicles. RP meals can be left this way up to 2 hours under shelter, and Pupsicles can be left this way up to 30 minutes under shelter. It is the customer's responsibility to freeze/refrigerate these products accordingly after this time to prevent the meals from going bad.




Where do we deliver to?


We deliver within Sydney metro, please refer to the Delivery page for the list of postcodes. If you can't find your postcode, please reach out to us or select the store pick up option. Thank you.




Why is it important to rotate Mixes?


At RP, our Mixes are designed with love, thought and purpose - we don’t just change one thing and call it a new Mix.

We create yummy meals with variety, so that your furriends reduce the chances of allergies/intolerances, have a better balance of vitamins and minerals, nutrients and happier tastebuds!
P.S. Life is too short to eat the same thing everyday, variety is the spice of life!